What are your paying methods?
We chose PayPal as our payment method for our online shop. PayPal accepts the following credit cards:
Visa, Mastercard, American Express and Discover.
and of course you can also use your PayPal account credit.
Please note that you don't need a PayPal account to pay via Paypal with your credit card: you can simply click on the "You don't have a PayPal account?"
link under the Login box to continue without an account.
If you don't own a PayPal account nor an accepted credit card, we accept payment via bank transfer on our bank account in Switzerland.
Please write us at with all details of your order.
What is PayPal?
You can find all useful informations on their website: https://www.paypal.com/us/home
My Order Won’t Go Through. What Should I Do?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Care at: M-F 9AM – 6PM Swiss Time
I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order,please contact Customer Care immediately at:
M-F 9AM – 6PM Swiss Time
We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes..
I Just Placed My Order. Can I Add Another Item To It?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?
Please see our Fit Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Care department.
Can I Return Or Exchange Items That Were Purchased On Sale?
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here
How Long Does It Take To Process My Return?
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your purchase order when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
When Will My Order Ship?
Most orders ship within 2 business days of purchase.
Other items are specially made to order and may take longer. Please check the item details of the piece you'd like to purchase for furter information, or you can always get a hold of us at contact@danielaparty for more information. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add to your safe sender list.
You can also check your order status by signing into your account on our website.
Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
PARTY cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from PARTY, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to PARTY. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Do You Have Any Store Locations?
Yes, on the Internet! We’re an online-only fashion store, which means you can shop with us 24/7 from around the world! Check the list of countries we currently ship to (and please see the “International Taxes & Duties” question above), but we’re always working to expand our list!
I Love PARTY And Want To Be A Reseller! Do You Have Any Resellers Or Authorize Reselling?
We love our customers too! While we appreciate you wanting to be a reseller of PARTY merchandise, we do not currently have any resellers, nor do we authorize any reselling of our merchandise.
Please come to view and purchase our products at any time directly from danielaparty.com!